What retention points are for

A public guide to the retention system, what it measures, and what stays inside the member portal.

This public version gives readers the useful frame without exposing private member notes, confidential case records, or internal feedback.

The member portal keeps the fuller library, saved lists, CRS records, comments, and admin queues behind member access.

Public publishing should be calm, specific, and easy to scan. Internal tools can be denser because members return to them for repeated work.